Tracking your shipment

Our standard shipping time is from 2 to 4 days to any part of the world. This time could be longer to certain countries or territories due to administrative or local customs processes.

Our Web site will automatically recognise the country from which you are connecting, or you may select the shipping country.

To track your order, after the order is confirmed, you will receive an e-mail informing you of that the order has been processed, and indicated a CARMEN PALACIO order number so that you can later track your order.

In addition, our logistics operator will provide you with another internal code that can also be used to track your order online with the shipping company, and will allow you to access the same information as in the previous case.

The link to the shipping company Web site to enter your code and order tracking will be provided in the same e-mail mentioned above.

Important: For shipments to countries other than where the order was placed, please contact our Customer Service.

Visit the section SHIPPING COSTS to find out the rates in regards to the Shipping Conditions.