LEGAL NOTICE

A) LEGAL NOTICE

This Legal Notice regulates the use of the www.carmenpalacio.com portal, and also intends to comply with what is established in Law 34/2002, of July 11, regarding Information Society Services and Electronic Commerce (L.S.S.I.C.E.), and therefore below we provide the general information of this Web site: CYP OSCA, S.L. with corporate offices at Paseo Moya, Albalate de Cinca (Huesca) and Tax Identification Number (NIF):B-22182554

Use of this web site conveys the condition of Web site user and implies full and unreserved acceptance of the content included in this Legal Notice, as well as in each and every one of the stipulations that figure in the General Conditions of Sale that are transcribed below. Therefore, the user should read them carefully every time he or she proposes to use the Web page, as they are subject to change.

According to all the terms and conditions of this Legal Notice, as well as the General Conditions of Sale, CYP OSCA, S.L. reserves the unilateral right to temporarily suspend or definitively terminate the provision of services of this portal www.carmenpalacio.com

CYP OSCA, S.L. shall not be liable for damage or injury caused by the user or any third party caused directly or indirectly by the connection and/or use and/or access to the Web site www.carmenpalacio.com

B) GENERAL CONDITIONS OF SALE

FIRST STIPULATION.- PREAMBLE.

The Internet site www.carmenpalacio.com is managed by CYP OSCA, S.L..

The purpose of these general conditions of sale is to define the conditions under which the sale of garments, accessories, or products offered for sale in the online store www.carmenpalacio.com will be carried out.

All purchases that are made through the Web page are constitute a real sales contract completed from a distance, and therefore acceptance without reservation of these General Conditions of Sale in their entirety is therefore required.

CYP OSCA, S.L. reserves the right to modify these General Conditions of Sale. Therefore, we recommend that whenever you make a purchase, you should read the General Conditions of Sale in force at the time of your purchase.

SECOND STIPULATION.- INFORMATION AND PRODUCT AVAILABILITY.

CYP OSCA, S.L. through its Web page www.carmenpalacio.com. shall offer all of its products with sufficient information so that the buyer understands all of its main characteristics before making a purchase.

The stocks of products offered in the www.carmenpalacio.com store are valid as long as there is available inventory. However, on the Web page itself, CYP OSCA, S.L. will indicate the availability of offered products when the sale is finalised.

THIRD STIPULATION.- PRICE.

All priced marked on the products on the Web page www.carmenpalacio.com include the VAT, however, they do not include shipping costs, which will be indicated during the purchase process and in any case, before payment is made.

CYP OSCA, S.L., reserves the right to change the offered prices, however, in order to have full and complete security in your purchase, the products will always be billed based on the published price at the time your purchase is validated.

FOURTH STIPULATION.- PAYMENT FOR YOUR PURCHASES AND YOUR METHOD OF PAYMENT.

The buyer upon making a purchase states that he or she agrees with the existing product information on www.carmenpalacio.com, and also accepts these General Conditions of Sale before validating the purchase.

Payment for your purchase is made in advance upon validation of your purchase. Upon validation of your purchase, and for the buyer’s full security an audio and/or written message will inform you that your purchase has been confirmed/approved and also, for more guarantee, an e-mail will be sent to you confirming your purchase, including the breakdown of your order (nature of your order, amount and price).

The data recorded in the CYP OSCA, S.L. computer systems will constitutes proof of the transactions carried out.

There are several modes of payment available to the buyer:

  • Via the virtual point of sale system on the www.carmenpalacio.com Web page. CYP OSCA, S.L. has a 100% secure system through the BBVA payment platform, which accepts any credit card for payment. If payment with bank card is rejected, CYP OSCA, S.L. may suspend the purchas process and logically the delivery, and may deny or anul any purchase by that customer, with whom there may be a dispute in regards to payment for the previous purchase.
  • Payment via the PAY PAL system.
  • Payment by cash on delivery.
  • Payment by bank transfer.

FIFTH STIPULATION.- INVOICE FOR YOUR PURCHASE.

For all orders CYP OSCA, S.L. will send an e-mail to the buyer with the corresponding purchase invoice. (or via regular post)

SIXTH STIPULATION.- DELIVERY OF THE ORDER.

Products shall be delivered to the address provided by you during the order process.

Deliveries will be made in an approximate period of 5 business days. In all cases, this period does not include the time the product may be retained in customs in some countries due to specific customs processes. However, if for any circumstances, a delay is anticipated in the delivery, e-mail notification will be sent.

If the package does not arrive at the address indicated by you, or if you do not take receipt, the package will be returned to us until you indicate a new address, and any new shipping costs will be at the expense of the customer. In the event of absence of the customer at the time of delivery, the package will be taken to the nearest office of the delivery company, and you will be informed of the location of said office.

If you should decide at the time of delivery that the product was delivered deteriorated, you must necessarily communicate this by e-mail to info@carmenpalacio.com or by telephone at the telephone number indicated in the CUSTOMER SERVICE section to our company CYP OSCA, S.L. within a maximum of 24 hours from delivery and certify the poor condition of the package, and return the package within 48 hours to CYP OSCA, S.L. and communicate said circumstance to the CUSTOMER SERVICE so that they may instruct you how to proceed. Once these requirements are fulfilled, you will have access to exchange or refund of teh products purchases under these General Conditions of Sale.

SEVENTH STIPULATION.- RETURNS.

Depending on the reason for the return, CYP OSCA, S.L. will proceed in one of the following two ways:

- If the reason for the return is that purchased products were delivered damaged, with obvious defects in the judgement of the CYP OSCA, S.L. quality control department, or they are not what you actually purchased, CYP OSCA, S.L. will replace them depending on existing inventory, as long as the buyer indicates the detailed reasons the product is "non conforming" within 24 hours via e-mail to info@carmenpalacio.com. In these cases, the shipping costs will be refunded based on the billed charge. The cost of the return will also be refunded when the return is the direct responsibility of CYP OSCA, S.L. and sends us justification of the same. In the case of a product return, the products must be returned to CYP OSCA, S.L. in their original packing.

EIGHTH STIPULATION.- CUSTOMER SERVICE.

Customer Service will be available to you for any information you may need during the days and hours indicated on the Web page for info@carmenpalacio.com, as well as the same hours at the telephone and fax numbers that appear on the start page in the CUSTOMER SERVICE section.

You can also make use of this service at the following postal address: Paseo Moya, s/n 22534 Albalate de Cinca, (Huesca), Spain.

NINTH STIPULATION.- REFUND.

In applicable cases, the maximum period for the refund of returned products will be 30 business days from the date the product is received by us.

TENTH STIPULATION.- PRODUCT GUARANTEE. LIABILITY.

All products offered by www.carmenpalacio.com conform to Spanish legislation.

Product guarantees are detailed on the descriptive labels of the same.

The texts and photographs that illustrate the labels of the offered products are merely illustrative, without implying liability on the part of CYP OSCA, S.L. for the same; CYP OSCA, S.L. will respond only to the content of the Web page it publishes.

ELEVENTH STIPULATION.- INTELLECTUAL PROPERTY.

Reproduction in whole or in part of any in any form of the content of www.carmenpalacio.com is expressly prohibited.

TWELFTH STIPULATION. PERSONAL DATA PROTECTION.

The client states that he has carefully read these conditions before accepting them in the section on the www.carmenpalacio.com Web page dedicated to the Privacy Policy, and at the same time fully accepting the same.

THIRTEENTH STIPULATION.- JURISDICTION

In the case of a discrepancy regarding the validity, interpretation, compliance or execution of these Conditions of Sale, or the sale of items on the www.carmenpalacio.com Web site, the courts and tribunals of the city of SARAGOSSA (Spain) have jurisdiction, the parties renouncing other jurisdictions that may correspond to them.

APPLICABLE LEGISLATION AND MODIFYING THE GENERAL CONDITIONS OF SALE

These General Conditions of Sale are subject to what is established in Law 7/1998, of April 13, on General Contracting Conditions, Law 26/1984, of July 19, General Law of Consumer and User Defence, Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on Personal Data Protection, Law 7/1996, of January 15 on Retail Commerce Regulation, and in Law 34/2002 of July 11, on Information Society and Electronic Commerce Services.

www.carmenpalacio.com (CYP OSCA, S.L.) reserves the right to modify these general conditions of sale at any time, without need for prior communication of said changes to the user/customer, who in any case has the sole responsibility of reading them as an indispensable requirement prior to purchasing any product available on this Web page. In any case, the general conditions of sale displayed on the Web at the time the user/customer acquires the corresponding products.